Shipping policy

Exchange and Refund policy

If there is an issue with your purchase at www.ecigpluse.com, you can call or email us, and we will guide you through our processes. Returns must be done within 14 days from the date you purchased it.

 

Refunds

Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We do not provide pre-paid labels to return the product back to us and we do not refund any shipping fees. We highly suggest adding insurance to your package when shipping back to us.

 

Exchanges

We are more than happy to do exchanges within 14 days from purchase.

 

Refund/Exchange restrictions

Unfortunately, there are certain items we cannot accept as a return due to FDA Regulation.

 

Opened and/or used e-liquid

Products that were not purchased on www.ecigpluse.com

Opened and used devices/accessories

Shipping Fees

No refunds or exchanges on sample packs or bundle deals that are partially returned or opened

You will be responsible for shipping the product back to us.

When the returned items are received, a customer service representative will give you a call to clarify what items you would like to exchange for and place your order with you over the phone. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $69.99.

 

*Please contact us before returning any products to us so we can give you an RMA form, if the RMA is not included in the package, we cannot guarantee any refund or exchanges. Our contact information is at the bottom of the page.

 

Get in touch with ecigpluse.com

ecigpluse.com Return Mailing Address is:

ecigpluse.com

Attention: Returns

4908 E McDowell Road STE 103

Phoenix, Arizona 85008

Customer Service Hours:

Mon - Fri 8AM - 5PM (AZT)

Email us at support@ecigpluse.com

Call us at +852 44435790